Refund Policy

We care for your personal hygiene and maintain high hygiene standards. We do not accept returns or exchanges unless the product delivered is damaged or defective.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
To start a return, you can contact us at sales@boxvybe.com within 24hr of delivery. If your return is accepted, we’ll send you a return address, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at sales@celestyvibe.com
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers,lingerie or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we do Not accept returns on sale items or gift cards.
Sale item's (if applicable)
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.
Exchanges (if applicable)
we don't exchange items only refund if applicable.
Refunds
We will notify you once we’ve received and inspected your returned item, and will  let you know whether the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.Drop us email within 24hr of delivery for any returns/complaints,beyond that period we strictly do not offer refund due to personal hygiene issues.